User Terms and Conditions
This page sets out the core rules that apply when you use Lucky Wave Casino. It explains the relationship between our service and you as a player, and it summarises the main obligations, limits and processes that govern accounts, payments, promotions and disputes. By using the platform you accept these terms in addition to any account-specific notifications we send.
Account responsibilities
You are responsible for keeping your account secure and for all activity that takes place under your login details. Do not share passwords or 2FA codes. We may require identity verification at any time - for example to process withdrawals, investigate suspicious activity or comply with legal obligations. If you suspect unauthorised access, contact us immediately via [email protected]. We may suspend, restrict or close accounts where verification fails, terms are breached, or for responsible gambling reasons.
Eligibility requirements
Access to our services is limited to users who meet applicable eligibility criteria. You must be of legal age to gamble in your place of residence and have the right to use the payment methods registered to the account. We may restrict access from certain locations. Providing false or incomplete information at registration is a breach and may lead to account closure and forfeiture of funds.
Acceptable platform use
Use the site fairly and lawfully. Prohibited activity includes account sharing, collusion, creating multiple accounts to claim duplicate promotions, money laundering, using VPNs to bypass restrictions, and automated play that interferes with normal operation. We monitor play for irregular patterns and reserve the right to withhold funds or close accounts where abuse is reasonably suspected.
General bonus and promotion rules
Promotions are subject to specific terms which will be posted with each offer. In general, bonuses carry wagering requirements, maximum bet limits while wagering is active, game contribution weightings and expiry periods. Only one offer may be applied where stated. We reserve the right to refuse or cancel promotions, reclaim bonus funds and close accounts if we detect bonus abuse or misrepresentation.
Deposits and withdrawals
Deposit and withdrawal options are listed in your cashier. We process withdrawals to the original payment method where feasible and may apply minimum/maximum limits. Withdrawals are subject to verification checks - including ID and source of funds - and may be delayed while checks are completed. We may apply temporary pending periods for security or operational reasons. Fees charged by payment providers are separate and not under our control.
Dispute resolution
If you have a complaint, contact our support team so we can investigate. We aim to acknowledge disputes promptly and resolve them in a timely manner. If a satisfactory outcome is not reached you may refer the matter to an independent dispute resolution service where applicable - details will be provided on request.
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be notified to you via the platform or by email and will take effect after a reasonable notice period. Continued use of the service after notification constitutes acceptance of the updated terms. For queries about changes contact [email protected].