Responsible Gambling

We take responsible gambling seriously and are committed to keeping play safe and under control. We want every player to enjoy their time with us while having clear tools and support to manage activity. Below you will find practical options to limit play, identify risky behaviour and access professional help if needed.

Player protection principles

We put player safety first by offering self-management tools, clear account controls and trained support staff. Our approach is prevention-focused: we encourage sensible limits, regular reality checks and immediate action if gambling becomes a concern.

Activity-control tools

Players can use a range of controls from their account area. These include deposit and loss limits, session reminders, time-outs and full self-exclusion. Tools are available 24/7 and can be applied without providing a reason.

Deposit limits

Deposit limits let you set daily, weekly and monthly caps on how much you add to your account. Limits can be lowered immediately through account settings. Requests to increase limits include a 7-day cooling-off period to prevent impulsive changes.

Loss limits

Loss limits allow you to cap net losses over a chosen period. When a loss limit is reached, play and further deposits are blocked until the limit period resets or you choose to adjust your limits within the allowed cooling-off rules.

Time limits and session management

Use session reminders to get notifications after a set time online. You can choose reality checks at regular intervals and enable automatic session cut-offs. We also offer short account locks (24-48 hours) for immediate breaks.

Self-exclusion and account breaks

Self-exclusion options include 6-month, 1-year or permanent exclusions. When a self-exclusion is in place, account access and marketing communications stop. We participate in national self-exclusion schemes so exclusions apply across participating operators.

Signs of problematic behaviour

Watch for changes such as spending more than intended, chasing losses, borrowing to gamble, or neglecting work and relationships. If these signs apply, consider lowering limits, taking a break or seeking support.

Tips for maintaining control

Set affordable limits before you start, stick to a pre-planned session time, avoid gambling when stressed or impaired and keep separate funds for essential bills. Use reality checks and take regular breaks to reassess activity.

Professional help and support organisations

If you need advice or immediate support, contact recognised UK services such as GambleAware, GamCare, GAMSTOP and Samaritans. These organisations provide confidential guidance, self-assessment tools and referral to counselling services.