Lucky Wave Casino Privacy Policy

This page explains how we collect, use and protect personal information when you create an account, play or use our services. We respect your privacy and set out below what data we collect, why we need it, how we keep it safe and the rights you have in relation to your information.

Types of data we collect

We collect several categories of information to provide and secure our services, to process transactions and to meet legal obligations. These include:

Personal data

Personal data covers name, date of birth, contact details (email and phone), address, payment details required for deposits and withdrawals, and identity documents when verification is needed. We also collect account credentials such as username and password.

Technical data

Technical data includes device identifiers, IP address, browser type, operating system, geolocation data where permitted, usage logs and crash reports. We use this data to improve service stability and to detect suspicious activity.

Transactional data

Transactional data covers deposits, withdrawals, bets, wins and losses, transaction timestamps, payment method details and currency. We store records of account activity and any correspondence you have with our support team.

How we use your information

We use data to create and manage your account, process payments, verify identity, prevent fraud and money laundering, provide customer support and comply with legal obligations. We may also use anonymised or aggregated data for service analytics and to improve our platform. We do not use your personal data for marketing unless you have given consent.

Data protection and security

We maintain technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction. Measures include encryption in transit, access controls, secure backups and regular security reviews. Access to personal data is limited to authorised staff and third-party providers who need the information to deliver services.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, keep you signed in, measure site performance and deliver basic functionality. Some cookies are essential for account security and payment processing. Third-party analytics and advertising providers may use cookies; you can manage cookie preferences in your browser or through our cookie settings.

User rights

You have rights to access the personal data we hold about you, request correction of inaccurate data, request deletion where applicable, object to certain processing and ask for restriction of processing. Where processing is based on consent you may withdraw consent at any time. Requests will be handled in line with applicable data protection laws.

Access, correction and deletion

To request access, correction or deletion of your data, contact our Data Protection Team at [email protected]. We may ask for proof of identity before fulfilling requests and will respond within a reasonable time. Certain information may be retained where required for legal or regulatory reasons.

Sharing information with third parties

We share personal data with payment processors, identity verification providers, fraud prevention services and other trusted partners who act on our behalf. We require these parties to process data securely and only for specified purposes. We may also disclose information when required by law or to protect our rights and safety.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified via the website or email. The current policy date is shown on the site; continued use of our services after changes indicates acceptance of the revised terms.