Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Whether you need help with verification, deposits and withdrawals, bonus queries or site performance, contact us and we will guide you through the next steps. Use live chat for quick replies, email for detailed enquiries, or call for urgent matters. Support is available through several convenient channels across UK hours and dedicated UK phone support.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat, average reply 2 minutes |
| General enquiries | [email protected] - replies within 24 hours |
| Affiliate enquiries | [email protected] - partner team, response 48 hrs |
| Phone | +44 20 7946 1382 - UK line, Mon - Fri 08:00 - 20:00 |
| Working hours | Mon - Sun, 08:00 - 22:00 GMT (live chat), email 24/7 |
Email Support
For detailed requests, account issues or any inquiry that requires documents or explanations, please email [email protected]. Email is the preferred way to send attachments and track your case. Include a clear subject line and up-to-date contact details (phone number and account ID) to avoid delays. We aim to respond within 24 hours.
Contact Form
Response Time
Need help? Our support team aims to reply to most inquiries within one business day. Live chat and phone requests usually get the fastest response; email and ticketed cases are typically handled within 24 hours. More complex issues, such as identity checks, payment investigations or security reviews, may take longer depending on their nature. We will keep you updated at every step.
Feedback
We'd love your feedback. Please share any suggestions, ideas or issues you spot while using the site - we read every message and use your input to improve features, promotions and support. Your comments help shape future updates and make the site easier to use. Send feedback via the site form or email [email protected] and we’ll review it promptly.